Returns & Refunds Policy
At Siam Store, we prioritize the freshness of our authentic Thai ingredients; if your products arrive damaged or incorrect, please contact us within 24 hours of delivery. Due to the perishable nature of food items, we cannot accept returns for products that have been opened or are past their expiration date.
Report Issues
Contact our support team via email or phone within 24 hours of receiving your order to report any damages or discrepancies.
Provide Documentation
Submit clear photographs of the damaged items and the original shipping label to help us process your claim quickly.
Verification Process
Our quality assurance team will review your request within 2 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, a refund will be issued to your original payment method or a fresh replacement will be dispatched at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing